It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The QuickSTAT Air Logistics Healthcare Operational Care Specialist is responsible for aiding and assisting clients in all phases of consignment preparation. Handling, coordinating and monitoring all QuickSTAT Client and Operational activities within Asia Pacific ensuring compliance with all agreed company policies.Handle, coordinate and monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies. To work collaboratively with Client Account Management, Sales, other control stations, and LSPs to ensure maximum client satisfaction.

How you create impact

Answering the phone in a professional and timely manner (within 3 rings) and forwarding calls to the relevant personnel.
Taking messages and passing all relevant information to the absence of the call recipient.
Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type and establishing a deadline).
Managing the green light approval process.
Generating Customer Daily Status Reports to provide clients with daily up to date status information of live and pending consignments.
To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of emails via the shared Customer Service/Control Group mailbox.
Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
Monitoring and actioning of special alarms (SPA's) via Quick Track.
Send shipment pre-alerts and arrival notifications inter office and to clients where necessary within Asia Pacific.
Follow-up closely with internal and external stakeholders to rectify service issues.
Attend to queries from operations and other control stations pertaining to milestone updates, service deviations and other events within Asia Pacific (except Australia, New Zealand).
Escalate service issues to management.
Develop and maintain good working relationships with clients.
Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
Providing assistance to and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
Ensure compliance with company policies and procedures.
To, on a daily basis, ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
Flexibility within the job role to work additional hours if necessary.
Effective communication with all staff and cooperation within the senior management team.

What we would like you to bring

1-5 years of freight industry experience (air freight is welcome, ideally life science/healthcare logistics).
Fresh graduates with willingness to learn are also encouraged to apply.
Strong communication skills and comfort in customer-facing roles.
High sense of responsibility and attention to detail.
Flexibility and ability to work under pressure.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.