Job Description

We are seeking an experienced ServiceNow IT Operations & Asset Management Specialist to support and enhance enterprise IT service and asset management capabilities.

The successful candidate will play a key role in managing ITSM processes, IT asset lifecycle, and ServiceNow IT Operations modules to ensure operational efficiency and system stability.

Key Responsibilities

IT Service Management (ITSM)

Support and manage ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
Ensure service delivery aligns with organizational standards and SLAs

IT Asset & Enterprise Asset Management

Manage IT Asset Management (ITAM) for hardware and software assets
Enhance Enterprise Asset Management (EAM) capabilities including:Asset portfolio managementLifecycle managementMaintenance planningWorkflow automationRFID implementation

IT Operations Management (ITOM)

Support ITOM modules such as:DiscoveryService MappingEvent ManagementCloud Management

Field Service Management (FSM)

Support FSM functions including:Field agent coordinationTask execution tracking

Stakeholder Management

Collaborate with business and IT stakeholders to gather requirements
Drive process improvements and workflow optimisation
Ensure operational stability and continuous service improvement

Job Requirements

Minimum 7 years of overall IT experience
Strong hands-on experience in ServiceNow platform
Proven experience in:ITSM modules (Incident, Problem, Change, CMDB)ITAM and/or EAMITOM (Discovery, Service Mapping, Event Management)
Experience in Field Service Management (FSM) is advantageous
Strong understanding of ITIL processes
Good stakeholder management and communication skills
Ability to work independently in a fast-paced environment