Job Description
We are seeking an experienced ServiceNow IT Operations & Asset Management Specialist to support and enhance enterprise IT service and asset management capabilities.
The successful candidate will play a key role in managing ITSM processes, IT asset lifecycle, and ServiceNow IT Operations modules to ensure operational efficiency and system stability.
Key Responsibilities
IT Service Management (ITSM)
- Support and manage ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
- Ensure service delivery aligns with organizational standards and SLAs
IT Asset & Enterprise Asset Management
- Manage IT Asset Management (ITAM) for hardware and software assets
- Enhance Enterprise Asset Management (EAM) capabilities including:Asset portfolio managementLifecycle managementMaintenance planningWorkflow automationRFID implementation
IT Operations Management (ITOM)
- Support ITOM modules such as:DiscoveryService MappingEvent ManagementCloud Management
Field Service Management (FSM)
- Support FSM functions including:Field agent coordinationTask execution tracking
Stakeholder Management
- Collaborate with business and IT stakeholders to gather requirements
- Drive process improvements and workflow optimisation
- Ensure operational stability and continuous service improvement
Job Requirements
- Minimum 7 years of overall IT experience
- Strong hands-on experience in ServiceNow platform
- Proven experience in:ITSM modules (Incident, Problem, Change, CMDB)ITAM and/or EAMITOM (Discovery, Service Mapping, Event Management)
- Experience in Field Service Management (FSM) is advantageous
- Strong understanding of ITIL processes
- Good stakeholder management and communication skills
- Ability to work independently in a fast-paced environment
