citizen engagement , system enhancement, customer service, multi-stakeholder coordination, government schemes administration, policy implementation, Case Management, appeals processing, public sector administration, process improvement, liaising with government agencies

Needs Assessments, Case Management, Documentation, community engagement, Programme Development, Psychosocial Support, Data Collection, Volunteer Coordination

Data Management, Administrative Support, Case coordination, Financial scheme management, Resident engagement, Event Coordination

Excel, Word, basic statistical analysis, Microsoft Office Applications