Case Management Coordinator/Executive

You will provide administrative support to the Medical Social Worker and work closely with nurses, social workers, and allied health professionals, to plan, coordinate resources and services for the care of the residents.

Admissions & Referral Management

• Manage nursing home referrals and admissions, ensuring smooth resident transitions
• Extract, organize, and update referral information in digital systems
• Prepare and organize admission documents
• Financial & Scheme Coordination
• Assist residents and families with financial assistance applications
• Ensure timely Household Means Testing updates and generate monthly reports
• Collect payments, activate GIRO, and coordinate with Finance

Resident & Family Engagement

• Support resident's journey from admission till end of life and act as point of contact for them and their caregivers
• Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.
• Support resident-centered events such as Family Day and bedside memorials

Administration & Coordination

• Maintain accurate resident records and profiles in digital systems
• Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
• Act as Single Point of Contact for AIC matters and ad-hoc requests
• Support multidisciplinary meetings and huddles as required
• Assist with Medifund administrative requirements

Qualifications

• Minimally a diploma, with relevant experience in healthcare, social services, or administration
• At least 1 year of experience in healthcare, eldercare, or community service settings in Singapore
• Familiarity with geriatric care, nursing home operations, or community services (advantageous)
• Experience handling financial assistance schemes or case coordination (advantageous)
• Proficient in G Suite applications (Docs, Sheets, Slides, Gmail)