Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a VDI Automation Engineer to support our client in Singapore which is a top global investment bank.

Responsibilities:

Automation, Scripting & Operational Efficiency:

Develop and maintain automation scripts (Python, PowerShell, Ansible) for App Volumes management (assignments, mounts, health checks), VDI operational tasks, user session telemetry extraction, and bulk administration tasks
Build repeatable automation to reduce manual work and improve operational consistency
Identify processes suitable for automation and propose innovative solutions

Reporting, Audit & Compliance:

Create and maintain automated reporting pipelines for capacity monitoring, performance metrics, App Volumes utilization, deployment and assignment tracking, and vulnerability/compliance status
Produce audit-ready reports for internal and external compliance reviews
Automate log collection and data extraction to support investigations, incident analysis, and operational oversight
Collaborate with cybersecurity, risk, and governance teams to ensure VDI/App Volumes compliance with enterprise standards

Virtual Desktop & Application Delivery:

Manage, maintain, and optimize VMware Horizon VDI infrastructure at enterprise scale
Support, administer, and troubleshoot VMware App Volumes, including AppStacks lifecycle management, Writable Volumes maintenance, application packaging/provisioning, and assignment/entitlement troubleshooting
Collaborate with engineering teams to ensure reliability, scalability, and security of VDI platforms
Participate in golden image maintenance, OS optimization, and environment upgrades

Operational Support & ITIL Processes:

Support Incident, Problem, and Change Management aligned with ITIL best practices
Coordinate with cross-regional teams to drive issue resolution, root cause analysis, and preventive improvements
Participate in endpoint security initiatives related to VDI and App Volumes environments

Required Qualifications:

5+ years of experience in Endpoint Engineering, VDI Operations, or Virtual Desktop platforms
Strong practical experience with VMware Horizon VDI and VMware App Volumes (AppStacks, Writable Volumes, packaging)
Proficiency in PowerShell, Python, or Ansible scripting, with the ability to automate complex workflows and generate advanced reports
Solid knowledge of Windows 11, Active Directory, Windows Server, and enterprise virtualization concepts
Experience handling audit requirements, compliance reporting, or documentation in regulated environments
Familiarity with cybersecurity principles and vulnerability remediation workflows

Preferred Qualifications

Experience with MECM, Tanium, or similar endpoint management platforms
Working knowledge of Splunk or similar log analytics tools for data extraction and dashboarding
Experience with golden image engineering, profile optimization, and GPO tuning for VDI environments
Exposure to CI/CD automation or infrastructure-as-code practices

Soft Skills

Strong analytical, troubleshooting, and root cause analysis skills
Excellent communication skills with the ability to explain technical concepts clearly
Ability to collaborate effectively across global teams
Highly organized with strong documentation and structured thinking
Proactive, adaptable, and driven to improve and automate workflows

VDI Automation Engineer (VMware, Scripting, Python / PowerShell, Banking Domain)