Malaysian Financial Reporting Standards, sales and service tax, international GAAP, Malaysian Private Entity Reporting Standards, withholding tax

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Power Bi, Microsoft Office, automation, AI tools, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, problem-solving skills, capacity reporting

Tax Filing, Accounting, Variance Analysis, Forecasting, Financial Reporting, Financial Analysis, Budgeting, Audits, Internal Controls

snowflake , Data Quality, Data Modelling, Power Bi, Data Architecture, Azure Databricks, Data Governance, Sql, ELT, Etl

Compliance Financial Reporting, Transfer pricing methodologies, Transfer Pricing Management, Tax Controversy Disputes, Audit expertise, Malaysian tax legislation, Tax Strategy Planning

Microsoft Office, risk assessment methodologies, Operational Risk Management, operational risk reporting, PC Literate, business continuity planning

Works council protocols, Payroll Compliance, Tax Compliance, Risk assessment frameworks, HRIS systems, Labor Law Compliance, Compliance Systems, union negotiations, Industrial Relations, Statutory calculations, Audit methodologies, collective bargaining, Benefits Administration

Saas, Migration, Digital Transformation, Data Governance, Excel, B2B Digital Transformation Solutions, Ai, Account Management, Business Development, Collaboration Modernization, CRM