data engineering , data preparation , Software Development Life Cycle (SDLC), Business Intelligence (BI), Data Modeling, Database Administration, Business Requirements Analysis, Software Development, Solution Deployment, Data Management, Data Visualization, Knowledge Sharing, Data Pipelines, MPI, Dashboard Reporting, Delivery Management, MES historians, Design Applications, Information Management, Business Process Improvements, SEEQ, data aggregation, Business Informatics, matrix management, Process Analytics, Analytics Tools, DataLynx

Service Level Management, Optimize Customer Experience, Bpo, Customer Service, Customer Service Excellence, Customer Service Solutions, Vendor Management, End to End Solution Development, Business Process Outsourcing, Improve Operational Performance, Customer Service Innovation Management, Identifying Trends, Customer Experience Analysis, Customer Experience Transformation

Presentation Design, Market research, Data Analysis

Google Search Console, Schema, SEO, metadata, Looker Studio, dashboard building, internal linking, search-intent research, content optimisation, Screaming Frog, data tools, Botify, customer-question research, AI tools for content creation, GEO implementation, CMS publishing, Similarweb, structured data

Research Skills, media liaison, media pitching, Database extraction

consumer media relations , thought leadership , Scope Management, Communications, influencer engagement, Forecasting, partnerships, Public Relations, budgeting, account profitability

business case development , Excel, Commercial Evaluation, Market Research, Contract Coordination, Financial Analysis, Powerpoint, Financial Modelling

Outlook, Excel, Research, Analytical Skills, Powerpoint, Writing, Ms Word, Communication

Sentiment Analysis, AI tools, press materials, interview coordination, crisis communications, Codex, Content Creation, Claude, media outreach, GEO-related analysis, ChatGPT, Media Research