About the Role

The Field Technician supports the POS terminal rental business by attending onsite service requests, installing and replacing terminals, performing basic troubleshooting, and assisting merchants. This is a junior role suitable for fresh graduates or candidates with basic technical skills and willingness to learn.

Key Responsibilities

POS Terminal Installation & Support

Install, replace, swap or collect POS terminals at merchant locations.
Perform basic setup, including power connection, SIM card checking, network connection, printer roll installation and device testing.
Guide merchants on basic terminal usage.
Collect service acknowledgements and installation records.

Basic Troubleshooting

Troubleshoot common terminal issues such as power, battery, charging, SIM card, network, printer, login and error messages.
Determine if issues can be resolved onsite or require escalation.
Replace, reset or collect devices where necessary.

Merchant & Field Support

Attend onsite support requests within required timelines.
Communicate professionally with merchants and provide job updates.
Escalate urgent or unresolved issues promptly.

Device Collection & Inventory

Collect faulty or returned terminals and accessories.
Record serial numbers and returned items accurately.
Assist with device packing, labelling and stock updates.
Handle company assets responsibly.

Reporting & Documentation

Update service records after each job.
Record merchant details, terminal serial numbers, issues and actions taken.
Submit photos, forms and daily service updates where required.

Qualifications

Nitec or Diploma in Electronics, IT, Engineering or related fields.
Basic troubleshooting skills for electronic devices, Android devices or printers.
Basic understanding of SIM cards, Wi-Fi and mobile network connection.
Able to communicate in English and Mandarin.
Possess own motorbike and willing to travel for onsite support.
Basic computer and mobile app skills.
Responsible, punctual and willing to learn.

Good to haves

Experience in field service, POS support, IT support, electronics or customer service is an advantage, but not required.
Comfortable interacting with merchants and customers onsite.
Able to follow SOPs and troubleshooting guides.
Familiar with WhatsApp, email or ticketing systems for job updates.

Fresh graduates are welcome to apply. Training will be provided.

Field Technician (POS Terminal Rental Business)