Job Summary:

A detail-oriented operations professional to coordinate tours, manage schedules, and ensure seamless travel experiences across multiple stakeholders.

Responsibilities

Coordinate and assign tour guides from an established pool based on tour requirements
Arrange drivers and rental vehicles to support tour operations
Plan tour schedules and negotiate pricing with relevant vendors
Liaise with Japan-based sales teams in English to align operational requirements
Communicate with guides, internal teams, and overseas counterparts in Malaysia
Provide on-call phone support and resolve ad-hoc issues during ongoing tours
Verify guides invoices and accurately input data into internal systems
Coordinate with airlines and guides to manage last-minute schedule or itinerary changes
Support additional operational and administrative tasks as required

Requirements

Minimum Diploma (Polytechnic) or higher qualification
Proficiency in English for liaising with overseas sales teams, guides, and operational stakeholders
Basic proficiency in Microsoft Word and Excel
Ability to work independently in a fast-paced operational environment
Demonstrated capability to handle ad-hoc operational matters with flexibility and responsiveness
Strong hospitality mindset to manage and resolve issues between customers and guides when required

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EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

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