Key Responsibilities

Perform log analysis and root cause analysis using tools like Splunk
Troubleshoot API integrations with local carriers such as iPhone activation flows
Work with dependent platform teams to resolve upstream and downstream issues
Provide L1 L2 L3 production support and incident management
Communicate effectively with Japanese speaking stakeholders through email tickets calls and war rooms
Collaborate with APAC teams in Singapore and India
Create technical documentation and runbooks
Contribute to automation initiatives including identifying repetitive tasks and building simple tools to improve efficiency

Required Skills and Experience

4 plus years of experience as a Systems Engineer Production Support Engineer or Application Support Engineer
Strong experience with Java based applications SQL Splunk or similar tools and debugging APIs and distributed systems
Experience working in production environments with incident response
Strong understanding of system dependencies and integrations
Japanese language proficiency verbal
Comfortable working Singapore business hours

Nice to Have

Profile We Are Looking For

System Engineer

DevOps