About the Role:

The Critical Services Manager (Southeast Asia) is responsible for the oversight of mission-critical engineering systems across the Southeast Asia portfolio, ensuring operational resilience, risk mitigation, and compliance with client and account standards.

The role provides technical governance, engineering leadership, and risk assurance across all sites, safeguarding uninterrupted operations in critical environments.

The position operates within a matrix structure, ensuring regional accountability while maintaining alignment with account requirements and the client's engineering standards and governance frameworks.

What You'll Do:

Critical Infrastructure Oversight & Resilience

Oversee reliability and performance of critical systems (electrical, mechanical, HVAC/ACMV, fire/life safety) across SEA sites.
Identify system vulnerabilities and drive mitigation actions.
Ensure site teams maintain systems to support high availability and operational continuity.

Engineering Governance & Technical Assurance

Review engineering designs, proposals, and method statements prepared by vendors, QPs, PEs, LEWs, and consultants.
Provide technical challenge and assurance without assuming design liability or professional responsibility.
Ensure no introduction of operational risks to critical systems or business operations.

Risk Management & Critical Environment Controls

Oversee implementation of Critical Environment Work Authorisation (CEWA) and other control processes.
Ensure robust risk assessments, method statements, and safe execution of high-risk works.
Lead or support incident reviews, root cause analysis (RCA), and dissemination of lessons learned.
Drive consistency in incident reporting, escalation, and risk management practices across the region.

Regional Engineering Alignment & Standards

Drive consistency in engineering practices, maintenance strategies, and operational standards across SEA sites.
Ensure alignment with client engineering standards, account requirements, and APAC or International engineering guidance.
Support continuous improvement initiatives to enhance system reliability and operational consistency.

Engineering Team Leadership & Management

Provide technical leadership and direction to country FM teams and engineering personnel across the SEA portfolio.
Establish clear expectations on engineering standards, maintenance practices, and risk management approaches.
Coach and guide site teams on critical systems, high-risk activities, and incident response.
Identify capability gaps and drive training, knowledge sharing, and competency development across the region.
Promote consistency in engineering practices while respecting local site operational structures and reporting lines.

Stakeholder Engagement & Technical Advisory

Act as the SEA engineering subject matter expert (SME) for critical systems.
Advise the Sub-regional IFM Lead, APAC Engineering Lead, client stakeholders, and Client Technology Team on engineering risks and decisions.
Support discussions with landlords, consultants, and vendors on matters affecting critical infrastructure.

Vendor & Technical Oversight

Provide technical oversight of vendors performing work on critical systems.
Ensure proposed methodologies are appropriate, safe, and aligned with operational and client requirements.
Support evaluation of vendor capabilities for critical engineering services.

Financial Planning, Budgeting & Forecasting

Support the development of operating and capital budgets for critical engineering systems across the region.
Provide technical input into financial planning, forecasting, and cost optimisation initiatives.
Review and validate engineering-related expenditures to ensure alignment with operational priorities and lifecycle requirements.
Support lifecycle planning, including asset replacement strategies and long-term capital planning.

Project & Change Risk Review

Review engineering projects, fit-outs, and changes impacting critical infrastructure.
Ensure appropriate risk assessments, shutdown planning, and contingency measures are in place.
Support PMO and project teams by providing engineering input from an operational risk perspective.

Emergency & Incident Support

Provide technical leadership and guidance during critical incidents or system failures.
Support site teams in troubleshooting and recovery of critical systems.
Ensure post-incident reviews are conducted and improvements implemented across the region.

Health, Safety & Environment (HSE)

Reinforce compliance with HSE requirements for all critical engineering works.
Promote safe execution of high-risk activities within critical environments.
Support investigation of safety incidents related to engineering works.

Qualifications & Experience

Degree in Engineering or related discipline with minimum 10 years of relevant experience.
Degree in Electrical Engineering is preferred.
Strong experience in critical facilities or mission-critical environments (e.g. banking, data centres).
Deep technical knowledge of electrical, mechanical, HVAC/ACMV, and life safety systems.
Experience working with vendors, QPs, PEs, LEWs, and engineering consultants.

Core Competencies

Critical Systems Expertise
Risk Identification & Mitigation
Technical Review & Governance
Engineering Leaders
hip & Capability Development
Stakeholder AdvisoryOperational Resilience Focus
Financial Awareness & Cost Management
Attention to Detail

Scope & Impact

Regional oversight of mission-critical infrastructure across Southeast Asia.
Direct impact on business continuity, operational risk, cost efficiency, and client confidence.
Acts as a technical gatekeeper, ensuring engineering decisions do not introduce operational risk.
Provides assurance and oversight without assuming professional design liability.

Performance & Accountability Framework

Accountable to: Sub-regional IFM Lead (SEA) for operational delivery and risk outcomes
Functionally aligned to: APAC Engineering Lead for engineering standards and technical direction

Works closely with:

Country FM Leads (Singapore, Malaysia, Thailand, Indonesia, Philippines)
Vendors
Client Technology Team
PMO / Project Teams
External consultants (QPs, PEs, LEWs)

System Engineer

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