Responsibilities:

Sales Support & Coordination

Collaborate closely with the Sales team to support ongoing business opportunities and customer engagement.
Prepare sales quotations, proforma invoices, and relevant documents as required by Sales.
Maintain accurate customer pricing, master data, and sales contracts.
Support Sales with developing order processing solutions for new business models and special sales projects

Order Management & Fulfilment

Engage proactively with customers to process orders and manage shipment/delivery arrangements.
Ensure smooth execution of the order-to-cash process including invoicing and order status updates.
Coordinate with factories in Europe, China, and India for purchase orders and drop shipments.

Inventory & Sales Performance Monitoring

Monitor and report on inventory development; highlight slow-moving or excessive stock.
Liaise with Sales to develop strategies to clear inactive or unsold inventory in a profitable manner and monitor the execution
Coordinate allocation of limited stock during shortages or special campaigns.

Customer Relationship Management

Act as a point of contact for customer inquiries related to orders, products, and delivery timelines.
Support customer claim management in Salesforce, ensuring timely resolution through coordination with relevant departments.

Sales Reporting & Analytics

Generate regular sales reports and dashboards in Salesforce for management and Sales team analysis.
Track customer sales trends, order history, and suggest upselling/cross-selling opportunities.

Job Requirement:

Diploma or Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
Minimum 2-3 years of experience in sales coordination, customer service, or order processing roles.
Familiarity with ERP systems (e.g., SAP B1) and CRM platforms (e.g., Salesforce) preferred.
Experience in coordinating with international suppliers or managing drop shipments is a plus.
Sales Support Proficiency: Strong understanding of order-to-cash processes, quotation preparation, sales documentation, and coordination between sales and logistics teams.
Organization and Time Management: Ability to handle multiple priorities, meet deadlines, and stay detail-oriented under pressure.
Analytical Thinking: Comfortable analyzing sales trends, inventory data, and inactive orders to support decision-making.
Tech Savvy: Proficient in Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), ERP/CRM tools, SAP (B1) and Salesforce.
6 months contract with possibility of conversion

Sales & Customer Service Executive

Customer Service & Sales Support Executive