Purpose

The role includes design, planning, deployment and providing system training for hybrid cloud infrastructure directly support StarHub's diverse business functions. He/she is expected to take ownership of projects, providing team guidance and advice. The individual will take ownership of projects, mentor team members, and utilize critical analysis to understand business needs and implement the required infrastructure for effective service delivery.

Main Responsibilities:

Manage multiple projects and architecture relating to system and cloud infrastructure.
Oversees the complete project lifecycle including project management, architecture, security, implementation, and operations.
Manages assigned systems, including capacity planning and provisioning, performs essential system maintenance, and ensures rapid service recovery within defined SLAs, while maintaining security and regulatory compliance.
Involve in the implementation of service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Perform rotating standby duties and act as a primary technical escalation point for operational issues.
Take ownership of escalated incidents, promptly investigate their root cause, and implement effective resolutions (both temporary and permanent), ensuring timely communication of progress.
Maintain strong awareness of new technologies and its potential in our infrastructure. This involves continuous learning about advancements and evaluating their relevance for improving efficiency, productivity and exploring new possibilities.

Cloud Infrastructure:

Implement governance, build, deploy and monitor standards in clouds.
Support and contribute to systems integrations and CI/CD automation for cloud infrastructure and workflow.
Supports the creation and maintenance of application infrastructure reference architecture by applying innovative technologies for seamless system integration and efficient cloud resource management
Work with security team to implement essential cloud security features aligned with the company's security framework, enabling early threat detection and alerts to protect application infrastructure and systems.
Work closely with software application team to optimize the performance and security of cloud architecture and resources for various applications.
Work with partners on automation of infrastructure migration in/to cloud environments.
Engage with cloud service providers to ensure adherence to critical metrics and SLAs in their service delivery and documentation.

Requirements:

Appropriate qualification in Computer Science, Information Technology, Computer/ Electronics Engineering or equivalent.
Basic knowledge of security policy and compliance, with at least 2 years of experiences in handling security and network infrastructure e.g. routers, switches, firewall, load balancers, proxies, authentication systems (AD, TACACS, Radius).
Good internet systems knowledge e.g. DNS, DHCP, IPAM.
Hands-on proficiency in Linux and Window Server administration.
Good knowledge of virtualization e.g. Kernel Virtual Machine (KVM), VMware, Hyper-V.
Strong understanding of major cloud platforms, including AWS, Microsoft Azure, Google Cloud, and others (e.g., Alibaba, Naver Cloud, Nokia).
Understanding of Representational State Transfer (REST) and Application Program Interfaces (APIs).
Strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & monitoring tools, as well as infrastructure automation methodologies and technologies.
Familiar with cloud-native architecture and Kubernetes.
Strong analytical skill, creative and thinking out of the box when problem solving.
Certification in cloud technology platforms (in Architecture or Networking), Container Architecture, Systems and/or Network Virtualization.
Knowledge of telco network such as Mobile and Fixed will be advantageous.
Passion for software development, automation and new technologies/innovations for business and in operational excellence.

Senior Engineer for System and Cloud Infrastructure