Role Overview

We are seeking a skilled Service Desk Consultant (Migration Specialist) with strong expertise in end-user support, secure file transfer technologies, and migration environments. The ideal candidate will have hands-on experience in troubleshooting, networking fundamentals, security protocols, and application testing across multiple environments. A customer-centric mindset and strong problem-solving skills are essential for ensuring seamless IT support and secure system transitions.

Key Responsibilities

Provide Level 1 / Level 2 support for end-user queries and technical issues.
Support and troubleshoot file transfer protocols including FTP, SFTP, and SSH.
Manage and configure secure communication technologies such as SSL certificates and SSH keys (public/private).
Troubleshoot basic networking issues including TCP/IP, DNS, DHCP, IP addressing, subnetting, and gateway configurations.
Assist in firewall configuration and security-related troubleshooting.
Support application testing across Development, Testing, UAT, and Production environments.
Participate in data center migration projects and understand different migration strategies.
Ensure system security through basic cryptography knowledge and secure configuration practices.
Maintain documentation and provide timely updates to stakeholders.
Deliver high-quality customer service while meeting SLA requirements.

Technical Skills Required

Operating Systems (Windows environment preferred)
Microsoft Outlook, Teams, SharePoint
FTP, SFTP
SSH (Secure Shell), SSH keys configuration
SSL (Secure Sockets Layer) & certificate updates
Networking fundamentals (TCP/IP, DNS, DHCP, IP Addressing)
Cryptography basics
Firewall concepts and types
Application testing types and environments
Data center types and migration approaches

Requirements

2- 8 years of experience in Service Desk / IT Support / Migration Support roles
Strong troubleshooting and analytical skills
Japanese language proficiency (Mandatory)
Excellent communication skills and customer-focused approach

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