EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job role: Employee Benefits Insurance Broker (Senior Manager/Director)

Department: Employee Benefits, Howden Singapore

Reports to: Director, Employee Benefits, Howden Singapore

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 30 countries worldwide.

YOUR ROLE AND RESPONSIBILITIES:

Leadership and Team Management:

Lead and mentor, providing guidance and support to achieve high performance.
Set clear performance goals for the team.
Foster a culture of continuous improvement and client focus within the team.

Relationship Management:

Build and maintain strong relationships with clients, understanding their evolving needs.
Provide exceptional customer service and support to retain clients and build long-term partnerships.
Act as escalation point for all clients.

Needs Assessment and Analysis:

Conduct thorough assessments to understand client's specific needs and objectives.
Analyze the existing employee benefits programs and identify areas for improvement during renewal.
Assist clients in managing and controlling their benefits costs.
Develop and recommend cost-containment strategies.

Market Research and Strategy:

Research the insurance market to identify the best available plans and carriers.
Design customized employee benefits plan that aligns with client's goals and budget.
Present multiple options and explaining the benefits and drawbacks of each.
Identify opportunities for cross-selling.

Negotiation:

Negotiate with insurance carriers to secure the best rates and terms for the client.
Leverage industry knowledge and relationships to obtain favorable terms for clients.

Employee Communication and Education:

Conduct in-person or online sessions to brief employees on their benefits.
Provide on-going support to answer employee/HR questions and resolve issues.

Claims Management:

Assist with claim escalations from HR or employees.
Act as a liaison between employee and insurance carriers to resolve claims issues, if applicable.

Renewals:

Review performance of the insurance plans to ensure they continue to meet client's needs.
Recommend changes to the plans based on feedback from client and/or industry trends.
Conduct remarketing exercise to compare the terms against existing insurance carrier.
Provide claim analysis report to inform clients the claim trends of employees.

OUR IDEAL CANDIDATE WILL BE:

Experienced in International Private Medical Insurance (IPMI)
Excellent report writing skills
Good team spirit
Resilient and able to meet deadlines
Able to build relationships across all levels
Minimum 5 years of relevant experience in a similar capacity
A recognized degree in any discipline and/or professional insurance qualifications
Good working knowledge of employee benefits products
Good communication and interpersonal skills
Strong verbal and written English (Effective bilingual in Mandarin will be bonus)

YOUR BENEFITS AND SALARY:

Commensurate with qualification and experience
Working in a collaborative environment with excellent learning opportunities

DATA PROTECTION NOTICE FOR JOB APPLICANTS

This Data Protection Notice (Notice) sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited (we, us or our) may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act (PDPA). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

For more information, please refer to the link below.

https://www.howdengroup.com/sg-en/Howden_SG_PDPA_Notice_for_Job_Application