Job Description Summary

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Job Description

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

What this job involves

As a Director, Technology Customer Success, you will be directly responsible for

Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
Managing and reporting delivery risks and issues
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition team, and business and IT management
Maintaining thorough understanding of product features and functionality
Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
Ensuring positive account and client sentiment
Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Knowledge, Skills and Abilities

IT Project management w/concentration on software delivery management
Demonstrated expertise in CRE applications
Business analysis and requirements gathering
Cross functional team coordination
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self-motivated, able to set priorities and work autonomously
Customer service focus
Knowledge of real estate industry preferred

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