Director, Technology Customer Success

Job Description Summary

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

Job Description

The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery.

The Director, Technology Customer Success is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

What this job involves

As a Director, Technology Customer Success, you will be directly responsible for

• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers

• Managing and reporting delivery risks and issues

• Managing user acceptance testing and release plans

• Managing communications with stakeholders, business transition team, and business and IT management

• Maintaining thorough understanding of product features and functionality

• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

• Ensuring positive account and client sentiment

• Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space

Knowledge, Skills and Abilities

• IT Project management w/concentration on software delivery management

• Demonstrated expertise in CRE applications

• Business analysis and requirements gathering

• Cross functional team coordination

• Relationship management and communications

• Proven ability to navigate in a large matrix organization

• Excellent attention to detail

• Self-motivated, able to set priorities and work autonomously

• Customer service focus

• Knowledge of real estate industry preferred