The Platform Operations Engineer works with government agencies to maintain and support critical on-premises platforms and infrastructure. Focus areas include platform reliability, modern operational practices, and infrastructure modernisation, while maintaining strong support for existing systems.

Key Responsibilities

Maintain critical infrastructure platforms: compute, storage, virtualisation, and supporting systems across development, staging, and production environments

Manage virtualisation platforms (VMware, Hyper-V), including: Capacity monitoring, Performance optimisation and Lifecycle management

Operational Standards & Automation

Follow and implement platform standards.
Execute infrastructure automation and modern operational practices for improved efficiency and reliability.
Execute platform patching strategies using automation to maintain security, stability, and minimise service disruption.

Enhancement & Modernisation

Support platform enhancement initiatives.
Implement new infrastructure solutions aligned with enterprise architecture standards.
Support containerisation initiatives and maintain container orchestration platforms.

Monitoring & Observability

Implement and maintain monitoring and observability solutions using:
Prometheus
Grafana
ELK stack

Incident Resolution

Provide L2/L3 technical support for platform-related incidents.
Perform problem determination and resolution.

Infrastructure as Code (IaC)

Implement IaC practices for automated platform provisioning and configuration management.

Backup, DR & High Availability

Maintain backup, disaster recovery, and high-availability solutions for critical platform components.

Security & Compliance

Follow security controls:
Access management
Security hardening
Compliance monitoring

Collaboration & Documentation

Collaborate with application teams for stability, performance, and scalability.
Create & maintain platform documentation, runbooks, and SOPs.
Support team members in modern infrastructure practices.

Technical Requirements

Strong experience in enterprise virtualisation (VMware vSphere, Hyper-V)
Experience with SAN / NAS storage systems
Experience with enterprise backup solutions
Proficient in Linux & Windows Server administration
Experience with infrastructure automation tools:
Ansible
Puppet
Chef
Knowledge of container technologies:
Docker
Kubernetes
Familiar with monitoring/observability platforms
Experience with Infrastructure as Code (IaC) practices
Understanding of networking concepts & technologies
Scripting abilities:
Python
PowerShell Bash
Bash

Desired Certifications

VMware Certified Professional (VCP)
Google Cloud Certified Associate Cloud Engineer
Google Cloud Certified Professional Cloud Architect
Google Cloud Certified: Professional Cloud Network Engineer
Google Cloud Certified Professional Cloud Security Engineer
Microsoft Certified: Windows Server
Red Hat Certified Engineer (RHCE)
ITIL v4 Foundation

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