The Platform Operations Engineer works with government agencies to maintain and support critical on-premises platforms and infrastructure. Focus areas include platform reliability, modern operational practices, and infrastructure modernisation, while maintaining strong support for existing systems.
Key Responsibilities
Maintain critical infrastructure platforms: compute, storage, virtualisation, and supporting systems across development, staging, and production environments
- Manage virtualisation platforms (VMware, Hyper-V), including: Capacity monitoring, Performance optimisation and Lifecycle management
Operational Standards & Automation
- Follow and implement platform standards.
- Execute infrastructure automation and modern operational practices for improved efficiency and reliability.
- Execute platform patching strategies using automation to maintain security, stability, and minimise service disruption.
Enhancement & Modernisation
- Support platform enhancement initiatives.
- Implement new infrastructure solutions aligned with enterprise architecture standards.
- Support containerisation initiatives and maintain container orchestration platforms.
Monitoring & Observability
- Implement and maintain monitoring and observability solutions using:
Prometheus
Grafana
ELK stack
Incident Resolution
- Provide L2/L3 technical support for platform-related incidents.
- Perform problem determination and resolution.
Infrastructure as Code (IaC)
- Implement IaC practices for automated platform provisioning and configuration management.
Backup, DR & High Availability
- Maintain backup, disaster recovery, and high-availability solutions for critical platform components.
Security & Compliance
- Follow security controls:
Access management
Security hardening
Compliance monitoring
Collaboration & Documentation
- Collaborate with application teams for stability, performance, and scalability.
- Create & maintain platform documentation, runbooks, and SOPs.
- Support team members in modern infrastructure practices.
Technical Requirements
- Strong experience in enterprise virtualisation (VMware vSphere, Hyper-V)
- Experience with SAN / NAS storage systems
- Experience with enterprise backup solutions
- Proficient in Linux & Windows Server administration
- Experience with infrastructure automation tools:
- Ansible
- Puppet
- Chef
- Knowledge of container technologies:
- Docker
- Kubernetes
- Familiar with monitoring/observability platforms
- Experience with Infrastructure as Code (IaC) practices
- Understanding of networking concepts & technologies
- Scripting abilities:
- Python
- PowerShell Bash
- Bash
Desired Certifications
- VMware Certified Professional (VCP)
- Google Cloud Certified Associate Cloud Engineer
- Google Cloud Certified Professional Cloud Architect
- Google Cloud Certified: Professional Cloud Network Engineer
- Google Cloud Certified Professional Cloud Security Engineer
- Microsoft Certified: Windows Server
- Red Hat Certified Engineer (RHCE)
- ITIL v4 Foundation
