Job Description & Requirements

The Managing Director is fully responsible for the overall leadership, performance, and long-term growth of the hair salon business. This role oversees operations, people, brand standards, financial performance, and expansion strategy, ensuring the salon delivers consistent service excellence, profitability, and strong market reputation.

This is a hands-on leadership role requiring deep operational discipline, people management maturity, and strong commercial judgment.

Key Responsibilities

Business & Strategic Leadership

Define and execute the company's business strategy, growth plans, and brand positioning
Drive revenue growth while maintaining service quality and cost control
Identify opportunities for expansion, new outlets, partnerships, or service offerings
Ensure compliance with local regulations, employment laws, and industry standards

Operations Management

Oversee daily salon operations to ensure smooth, efficient, and professional execution
Establish and enforce SOPs for service quality, hygiene, customer experience, and retail sales
Monitor KPIs including sales, productivity, staff utilisation, and customer retention
Resolve operational issues promptly and decisively

People & Culture Leadership

Lead, mentor, and develop Salon Managers, Stylists, and Support Teams
Build a strong service-oriented culture focused on professionalism and accountability
Oversee recruitment, training, performance management, and staff retention
Implement incentive schemes aligned with business performance

Financial & Commercial Management

Full P&L responsibility, including budgeting, forecasting, and cost management
Monitor cash flow, pricing strategy, commissions, and inventory control
Work closely with finance and HR on payroll, incentives, and profitability analysis

Brand & Customer Experience

Safeguard and enhance the salon's brand image and service standards
Ensure consistent customer experience across all outlets
Handle high-level customer escalations and maintain long-term client loyalty
Collaborate with marketing teams on promotions, campaigns, and brand visibility

Requirements

Minimum 4-5 years experience in senior management, preferably in hair salon, beauty, wellness, hospitality, or retail services
Proven experience managing multi-outlet operations is highly preferred
Strong leadership presence with the ability to manage creative and service-driven teams
Solid financial acumen with hands-on P&L experience
Excellent communication, decision-making, and problem-solving skills
Practical, grounded, and disciplined leadership style
Ability to work long hours and be operationally involved when required

Aurora Asia (21C0671) | Stephanie Luan (R21100585)

MANAGING DIRECTOR

MANAGING DIRECTOR

Managing Director

Managing Director