SAP, Service Transition, Informatica, Itil, Automation, Microsoft 365, Incident Management, Problem Management, AWS, Salesforce, GenAI, Knowledge Management, RPA Automation, AI-enabled service-management practices

service delivery, Financial Acumen, hypercare leadership, vendor management, SLA governance, cost and benefits management

Data Management, Apis, Enterprise Architecture, Cyber Security, Cloud Technologies, Integration, data pipelines, Service Management, knowledge graphs, knowledge-management capabilities, data platforms, Azure Local, semantic models, agile delivery, event-driven services, product management, ontologies, digital-thread capabilities

Servicenow, SLA, ITOM, Application Security, automation, Virtual Assistant, KPI, self-heal, endpoint infrastructure, XLA, self-service, Service Desk, CSAT

automation, Qa, digital operations, site merchandising, digital marketing execution, process improvement, product content, digital retail, e-commerce

Power Bi, Advanced Excel, Python, Dashboard Design, Data Integration, Data Modeling, Dax, Powerpoint, Power BI data modeling, Forecasting, Trend Analysis, Variance Analysis, Report publishing, Statistical and analytical techniques