Business Development Manager/Senior Manager

Key Responsibilities

Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
Implement and monitor safety measures to ensure compliance during cleaning operations.
Conduct regular audits and reviews of cleaning job reports for submission to management.

Assist in budget planning for cleaning operations, optimizing cost efficiency.
Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
Identify and recommend suitable tools and technologies to improve cleaning processes.
Develop and enforce maintenance schedules for tools, equipment, and assets.

Plan and facilitate work schedules, manpower deployment, and staff capability development.
Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
Provide operational coverage when required, including hands-on cleaning tasks.
Ensure adherence to workplace safety and compliance standards.

Lead and guide teams in responding to major incidents/emergencies on-site.
Investigate and resolve operational issues, escalating concerns to management when necessary.
Maintain incident reporting protocols and ensure timely documentation of events.

Develop and implement targeted sales strategies to drive revenue growth and expand market presence.
Identify, engage, and qualify prospective clients through proactive outreach and relationship-building.
Manage and maintain a robust sales pipeline, ensuring timely follow-ups and accurate forecasting.
Lead contract negotiations and pricing discussions to secure profitable agreements.
Coordinate closely with business development and operations teams to ensure smooth transition from sales to service delivery.
Provide insightful sales reports and market intelligence to inform strategic decision-making by senior leadership.

Prior experience in operations management within commercial cleaning or facility services.
Strong organizational and analytical skills to drive service improvements.
Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
Ability to manage budgets and optimize resources efficiently.
Effective communication and leadership skills to coordinate with clients and teams.
Adaptability to handle dynamic work environments and operational challenges.