We are a software consulting firm delivering enterprise solutions to government agencies and commercial clients. We are looking for a Software Quality & Support Engineer to join our Singapore team.

We are seeking exceptionally smart and resourceful individuals with strong analytical, communication, and problem-solving skills. In this role, you will be responsible for both ensuring software quality before release through comprehensive testing and providing application support after deployment by investigating and resolving production issues.

This role combines Quality Assurance (QA) and Application Support Engineering, ensuring our software is thoroughly tested before release while maintaining the reliability, stability, and performance of production systems. You will work closely with developers, business analysts, project managers, and clients throughout the entire software development lifecycle.

You should be able to learn quickly, work independently, and proactively solve problems in unfamiliar situations.

Responsibilities

Review business requirements, functional specifications, and technical design documents to ensure completeness and testability.
Create test plans, test cases, and test scenarios.
Perform manual testing for web and mobile applications.
Execute functional, integration, regression, system, and user acceptance testing.
Identify, document, track, and verify software defects using issue-tracking tools.
Validate bug fixes through regression testing before production release.
Prepare and maintain testing documentation, user guides, release notes, operational procedures, and support documentation.
Investigate, troubleshoot, and resolve application issues reported by users and clients.
Monitor production systems and provide timely application support to minimize service disruptions.
Perform root cause analysis for production incidents and recommend preventive solutions.
Coordinate application deployments, production releases, hotfixes, and system maintenance activities.
Collaborate closely with software engineers, business analysts, project managers, DevOps engineers, and clients to ensure successful project delivery.
Participate throughout the full Software Development Lifecycle (SDLC), from requirements gathering through deployment and post-production support.

Requirements

Singapore Citizen or Singapore Permanent Resident.
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Open to fresh graduates or candidates with up to 2 years of experience in Software Quality Assurance, Application Support, Software Engineering, or similar technical roles.
Basic understanding of manual testing, including test case design, test execution, and defect reporting.
Familiarity with software defect tracking tools is an advantage.
Basic understanding of regression testing and software validation.
Willingness to learn application support and troubleshoot production issues.
Strong analytical and problem-solving skills.
Good understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
Basic knowledge of web applications, REST APIs, databases, and client-server architecture.
Good documentation skills with strong attention to detail.
Strong verbal and written communication skills in English.
Comfortable communicating with clients and stakeholders.
Self-motivated, resourceful, and able to work independently as well as collaboratively in a team environment.

Nice to Have:

Experience working in an IT consulting or software services company.
Internship or project experience supporting enterprise applications.
Exposure to test automation using Selenium, Playwright, or equivalent frameworks.
Exposure to CI/CD pipelines.
Knowledge of cloud platforms such as AWS or Azure.
Experience with SQL and database testing.
Familiarity with monitoring and logging tools.
Knowledge of ITIL processes or incident management practices.
Experience working directly with external clients or government projects.

We seek your understanding that only shortlisted candidates will be notified.