Functional Specifications, Gap Analysis, Agile, Scrum, impact assessments, Process Mapping

Power Bi, Tableau, Business Architecture, Excel, Process Design, Documentation, Powerpoint, Visio, UAT Readiness Assessments, Business Analysis, Lean Six Sigma, Service Delivery Structures, Capability Models, Governance Frameworks, Facilitation

Use Cases, Servicenow, Itil Framework, Agile Scrum Methodology, Database Concepts, Process Improvement, Business Analysis, Process Flows