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The Change Management Consultant (Program) plays a pivotal role in supporting large-scale organisational change initiatives within program environments. This individual is responsible for developing, implementing, and guiding change management strategies that maximise employee adoption, minimise resistance, and ensure the realisation of program objectives. The consultant works closely with program leadership, stakeholders, and project teams to ensure seamless transitions and sustainable change.

Key Responsibilities

Develop and execute comprehensive change management strategies and plans for program-level initiatives, including communication, training, stakeholder engagement, and resistance management.
Conduct impact assessments, identify key stakeholders, and analyse organisational readiness for change.
Collaborate with program managers, project leads, and subject matter experts to integrate change management activities into the overall program plan.
Design and deliver effective communication plans and materials tailored to various stakeholder groups.
Facilitate workshops, focus groups, and training sessions to support knowledge transfer and capability building.
Monitor adoption, track progress, and provide regular updates to program sponsors and leadership teams.
Identify and mitigate risks and issues related to change adoption and stakeholder engagement.
Support the development of new processes, tools, and behaviours required to achieve program outcomes.
Evaluate change effectiveness and recommend continuous improvement opportunities.

Required Qualifications And Experience

Bachelor's degree in Business, Human Resources, Organisational Development, or related field. Advanced degree preferred.
Proven experience (typically 3+ years) in change management within large-scale programs or transformation projects.
Certification in change management methodologies (e.g., Prosci, ADKAR, or equivalent) preferred.
Strong understanding of program management principles and their intersection with change management.
Excellent communication, facilitation, and stakeholder management skills.
Ability to work effectively in dynamic, matrixed, and cross-functional teams.
Experience in data analysis, impact assessments, and reporting on change initiatives.

Key Competencies

Strategic thinking and problem-solving
Relationship building and influencing
Resilience and adaptability in the face of ambiguity
Strong presentation and facilitation skills
High level of emotional intelligence and empathy
Results-oriented and proactive approach

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Change Management Consultant (Program)

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