Confluence, Service Cloud, Marketing Cloud, Requirements Gathering, JIRA, User Stories, Process Mapping, Dashboard design in Salesforce, Salesforce Business Analyst, Scrum methodologies, Salesforce platform

Scrum, Agile, Tableau, Mulesoft, Omniscript, Salesforce, Omnistudio

Tableau, Mulesoft, Omnistudio, Salesforce, Omniscript

adobe creative cloud , publication , Storyboarding, Canva, Adobe PDF, Social Media Management, production design, Copyediting, Content ideation, Event communications collateral development, Proofreading, Marketing Communications, Microsoft Office Applications

IT Service Management (ITSM), System Architecture, User Research, Cloud Infrastructure, DevSecOps, Change management, Agile Methodologies, Aws Solution Architect, Cybersecurity best practices, Design Thinking

it project implementation , user guides , Ui Ux Design, JIRA, Agile Methodologies, MS Visio, Test Plans, Figma, Business Analysis, Tricentis Tosca, Business requirement documents, User requirements gathering, Business process flow diagrams, Cloud platform projects, System specifications, end-to-end testing

Marketing Cloud, Salesforce, Digital engagement, Direct Marketing, Donor communications

Requirements Gathering, Tableau, Data Analytics, GenAI solutions, Backlog management