About The Company

A leading digital lending fintech operating as a regulated Non-Banking Financial Company (NBFC) in India, delivering instant and accessible credit solutions to millions of customers.

Position Overview

This newly created leadership role exists to build a world-class people function that supports the next phase of growth. Reporting directly to the CEO, the Head of HR will transform HR into a strategic business partner, driving organizational effectiveness, leadership capability, employee engagement, and culture, while serving as a trusted advisor to the founders and executive team.

Key Responsibilities

Develop and execute the overall people strategy aligned with business objectives.
Build a scalable HR organization capable of supporting rapid business growth.
Drive organizational design, workforce planning, and leadership capability development.
Partner with the CEO and CXOs on strategic people initiatives.
Serve as the primary HR Business Partner to the CEO and Executive Leadership Team.
Act as a trusted advisor to business leaders on organization design, talent, succession, and leadership effectiveness.
Provide independent perspectives on organizational health and leadership decisions.
Serve as the voice of the organization by bringing employee insights and business realities to leadership discussions.
Build a high-performance yet employee-centric culture and strengthen employee engagement across locations.
Drive leadership accessibility and communication to improve employee experience throughout the employee lifecycle.
Lead and strengthen all HR Centres of Excellence including Talent Acquisition, Learning & Development, HR Business Partnering, Administration, and HR support for Customer Experience.
Oversee HR support for the Customer Experience function, ensuring effective hiring and people management.
Lead organization-wide change initiatives and modernize HR policies and processes.
Drive HR technology adoption and HRMS effectiveness, introducing scalable HR practices suitable for a fast-growing fintech organization.
Build strong relationships across the organization to understand employee pulse, create trust and openness, and ensure people decisions are informed by real employee insights.

Required Experience & Qualifications

Experience: 15–20 years of progressive HR leadership experience with strong execution capability.
Leadership: Experience building high-performing HR teams within scaled organizations; strong HR Business Partnering experience; partnering directly with CXOs and founders; managing multiple HR verticals and large, diverse teams.
Technical Expertise: Expertise in organizational design, workforce planning, talent acquisition, learning & development, HR business partnering, administration, HR technology adoption, and HRMS.
Soft Skills: Strategic, hands-on, highly approachable, humble, grounded, strong coach and mentor, passionate about people, culture, and leadership development; comfortable operating at every level of the organization and working in a high-growth entrepreneurial environment.

Why Consider this Opportunity

Lead the transformation of HR into a strategic business partner at a rapidly growing fintech NBFC.
Shape organizational effectiveness, leadership capability, and culture at scale across multiple locations.
Partner directly with the CEO, founders, and executive leadership team on critical people initiatives.
Drive innovation in HR policies, processes, and technology adoption in a dynamic, high-growth environment.
Influence a large and diverse workforce including a significant Customer Experience organization.

Head Human Resources