Position Summary:

This role will be involved in cluster-related projects and KTLO work.

Undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

Works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

Roles & Responsibilities:

Oversee service level agreements and service improvements
Manage the development of service-level objectives and targets
Monitor service-level objectives to ensure that requirements are met or exceeded
Install, modify, implement and maintain systems
Define the system maintenance procedures
Conduct user acceptance tests for the newly deployed systems
Interpret internal or external business issues and recommends solutions and/or best practices to improve performance and client satisfaction
Provide technical advice on installation, setup, configuration of systems
Optimise systems performance
Conduct system audits and upgrades and risk assessments of systems
Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
Resolve escalated system-related issues to identify root cause and potential solutions
Vendor Management
Ensure projects adhere to governance principles and standards.
Track program performance to meet delivery objectives.
Engage with key stakeholders and manage budgets.

Requirements / Qualification:

Diploma / Bachelor in Computer Engineering or equivalent
2- 5 years of relevant experience
Relevant vendor-specific certifications (e.g. Cisco, Microsoft, Oracle, RedHat, etc) will additional advantage
ITIL Foundation Certification is preferred
Able to apply knowledge and skills in systems administration and works toward continuous optimisation of system performance.
Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.
2 years direct contract
Situated at cluster site (North to central PHIs)

IT Network and Systems Engineer (DSC/CY/I2)

Associate Systems Engineer (Cluster Office)