YR23 - Customer Service Executive |Childcare Admin Exp|Punggol

Title: Customer Service Executive
Location: Punggol
Salary: $3000 - $3800 (Depends on experience)
Working days and timing: Mon - Fri, 9am - 6.30pm

Responsibility:

Operations
. Increase enrolment through engagement of customers.
. Handle and ensure smooth fee collection.
. Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
. Greet all visitors and ensure that all security procedures are upheld.
. Prepare and submit reports.
. Ensure safety and health of children at all times.
. Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
. Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

Administration
. Ensures the centre administration functions smoothly.
. Coordinate and distribute Centre correspondence.
. Maintain appearance of reception and office and common areas.
. Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
. Coordinate and ensure office equipment is in working order.
. Liaise with suppliers to ensure timely delivery of goods and services.
. Handle claims for petty cash accounts.

Communications
. Interface with parents on enrolment matters, school fee collections and operation enquiries.
. Maintain positive relationships with parents, children and co-workers.

Personal Development
. Attend training workshops, conferences in order to maintain and improve professional competence.

Requirement:
. Childcare customer service/admin experiences

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