Workplace Executive

Job Description & Requirements

As a Workplace Executive at JLL, you'll serve as the primary point of contact for workplace operations, ensuring our clients environments seamlessly day-to-day. This role sits at the heart of service delivery, where you'll coordinate facilities management activities, manage vendor relationships, and respond to client requests with professionalism and urgency. You'll be the trusted advisor who anticipates needs, solves problems proactively, and maintains the high standards our clients expect.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and as a Workplace Executive, you'll play a vital role in bringing this vision to life through exceptional workplace experiences. Your ability to balance multiple priorities, communicate effectively across stakeholders, and maintain meticulous attention to detail will be essential to your success. This position offers the opportunity to build strong client relationships while developing your expertise in integrated facilities management within a dynamic, fast paced environment. We believe the most effective teams are built where everyone is empowered to thrive, and in this role, you'll be empowered to take ownership of critical workplace operations that directly impact our clients business continuity and employee experience.

What your day-to-day will look like:

. Serve as the main point of contact and tenant representative for building management, coordinating all facilities-related communications and portal management activities

. Manage reception operations including visitor management systems, access card administration, and ensuring seamless guest experiences from arrival through departure

. Process incoming and outgoing mail and courier services (local and international), maintaining accurate databases and ensuring proper documentation and distribution

. Conduct regular site inspections and manage parking allocations, room bookings, and lost-and-found procedures according to established protocols

. Serve as a certified Fire Warden and First Aider, responding to emergency situations and ensuring the safety and security of all building occupants

. Support arrangements for any maintenance activities and operational readiness

. Prepare and distribute facilities-related communications and mem to staff, ensuring clear and timely information flow across the organization

. Maintain detailed records of visitor logs, courier shipments, stamp inventory, and access card assignments while ensuring compliance with security procedures

. Flexibility to manage extended hours of coverage at Reception. Tw shifts (9am-6pm and 10am-7pm M-F)

. When necessary, support operational readiness for weekend work including vendor supervision (i.e. PPM)

Required qualifications:

. Minimum 2-4 years of experience in reception, front office operations, workplace services, or facilities coordination Occupational First Aid Certificate from an approved certifying body(preferable)

. Fire Warden certification or ability to obtain certification immediate upon hire (preferable)

. Ability to communicate in Mandarin is desirable to support effective stakeholder engagement with Mandarin-speaking visitors, client stakeholders and vendors

. Demonstrated ability to manage multiple priorities simultaneously with exceptional attention to detail and accuracy

. Strong communication and interpersonal skills with the ability to interact professionally with visitors, vendors, and staff at all organizational levels

. Proficiency in Microsoft Office Suite and experience with visitor management systems and facilities management software

. Customer service orientation with discretion, confidentiality, and ability to remain composed under pressure

. Knowledge of health and safety matters, emergency procedures, and building evacuation protocols

. Experience working in a multi-floor corporate office environment with integrated facilities management services (preferred)

. Familiarity with courier services and international shipping documentation procedures (preferable)

. Experience with CMMS tools (preferable)

. Background in managing meeting room technology including telephone and video conferencing equipment (preferable)