Workplace Ambassador

Overall Role

. Enhance the employee experience by providing hospitable and warm customer service

. Assist Facilities Management in the delivery of soft services

. To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management

. Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members

. Be the voice of the users by listening and providing for their requests

. Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

. Primary focus to handle enquiries on all corporate services matters

. Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services

. Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user's workplace experience

. Need to be culturally sensitive and perform work ethically and with integrity

. Good knowledge of the office surrounding amenities

. Responds to requests for information, service, and assistance in a timely manner

. Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams

. Upkeep and update the list of vendors and contacts

. Assist in collation for all team monthly reporting

. Arrange vendor meetings and prepare the minutes of meetings

. Assist with any other duties as assigned by the reporting Manager for any operational or business needs

. Manage vendor invoices that include coding and tracking of payment

. Respond to fix me stickers and close the feedback loop

Key Competencies

. Able to multitask and resolve multiple requests simultaneously

. Adequate interpersonal skills to manage diverse range of service providers and Client representatives

. Good people skills and ability to interact with a wide range of client users and demands

. PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions

. Demonstrated experience with continuous improvement initiative

. Good communicator, confident, friendly, engaging

. Able to relate to different stakeholders of the organisation

. Customer first mind set

Key Measurables (KPIs)

. Workplace Pride

. Workplace Productivity

. Employment Agreement

. Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

LEADERSHIP

. Work towards objectives unsupervised

. Be willing to assist and mentor colleagues

. Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

. Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace

. Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)

. Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

. Be able to make difficult decisions and resolve problems or improve operations.

. Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

RELATIONSHIP BUILDING

. Promote open, constructive, and collaborative relations with team members and clients.

. Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.

COMMUNICATION

. Listens effectively and communicate through actions and example. Has good written and oral communication skills