Job Description
Job Description
As part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
Provide technical leadership to team members
Provide technical consultancy to customers on matters related to system performance, integration and configuration.
Assist project Service Delivery Manager on managing the day-to-day Operations management.
Subject Matter Expert (SME) level of hands-on knowledge in shell, Perl, Python or PowerShell
Analyze system performance and makes recommendations for optimization.
Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents
Review Incident Report.
Participate in the upgrade/patching planning and execution of the Middleware software.
Provide subject matter expertise (SME) for Issues, security related threats and vulnerabilities as it pertains to middleware.
Participation in establish and test disaster recovery policies and procedures across all Middleware environments
Ensure adherence to applicable Change and Release Management processes.
Develop technical documentation and procedure on monitoring, performance.
Regular projects reporting update to SDM & any other duties as and when assigned
Lead problem determination on system errors or malfunctions, and works with the application team/supplier to identify, diagnose and rectify the problem.
Performs capacity study to analyze current resource utilization and estimates future requirements.
Monitoring system to ensure high availability and optimal performance
Update documentation of work.
Supports internal and external audit exercises for the maintenance of various certifications and contractual requirements.
Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements
Must be able to work in 24 x 7 operations standby support environment
Job Requirements
At least 8 years of working experience in end to end operations management experience which
includes configuring, upgradation and resolution related to Wintel infrastructures such as Windows
Servers, OS clustering, Hyper-V and VMware Virtualization, IIS, Biztalk and other related products
and cloud services such as AWS, MS Azure.
Specializing in one of major products: Microsoft, VMware, AWS & MS Azure.
Hands-on experience on Windows system & OS clustering administration, configuration and
troubleshooting
Hands-on experience on Microsoft middleware e.g. IIS administration and configuration
Hands-on experience on managing large scale environment running on server virtualization
technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
Good understanding of ITIL processes. Familiar with ISO 9001 and ISO 27001.
Working experience in cloud environment (AWS, Azure) would be an advantage
Microsoft Certification (MCSA/MCSE) or equivalent certification in relevant programs is required.
VMware Certification (VCP) or equivalent certification in relevant programs is required.
AWS/Microsoft Azure cloud certification is required.
ITIL v3 certification is required
RedHat Red hat Enterprise Linux certification is desired
Cloud related experience in Microsoft Azure, AWS, Google cloud,DevOps tools Ansible, Docker, Jenkins, Kubernetes (including scripting experiences)
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Skills & Competencies
Wintel,Windows Servers,os clustering,hyper-v,vmware virtualization
