Front Desk Executive / Receptionist (Full-Time)

Location: Paragon Shopping Centre, Orchard Road
(Directly connected to Somerset MRT)

Key Responsibilities

1. Client Experience & Front-of-House

• Welcome walk-in clients warmly and professionally, in line with the premium brand standards of Shugar Prestige
• Introduce available services, packages, and ongoing promotions with confidence and clear product knowledge
• Manage smooth check-in and check-out experiences, including payment collection, receipt issuance, and package redemption
• Maintain the cleanliness, organisation, and presentation of the reception and lounge areas at all times

2. Omnichannel Enquiry Management

• Act as the first point of contact across all digital channels, responding promptly and professionally to enquiries via WhatsApp, WeChat, Xiaohongshu (RedNote), Facebook, Instagram, TikTok, and Lemon8
• Follow up on inbound enquiries and convert them into confirmed appointments through attentive service and strong product knowledge
• Maintain a consistent, brand-aligned tone of communication across all customer touchpoints, both online and offline

3. Appointment & System Administration

• Use BeauteSoft or WESS salon management systems to handle appointment scheduling, client records, billing, and package tracking
• Coordinate closely with the therapist team to optimise booking flow, minimise waiting time, and support seamless daily operations
• Ensure client profiles, service histories, and membership records are accurate and kept up to date

4. Admin & Operational Support

• Prepare daily operational summaries, including appointment volume, sales records, and payment reconciliation
• Assist with general administrative duties such as filing, front desk inventory checks, and updating operational documents
• Work closely with the salon manager to highlight operational issues and maintain service standards

Requirements

• Minimum 1 year of experience in a customer-facing role within the beauty, wellness, retail, or hospitality industry
• Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are welcome to apply
• Hands-on experience with BeauteSoft or WESS is highly preferred
• Comfortable handling a high volume of enquiries across social media and messaging platforms, including Xiaohongshu, WeChat, Instagram, Facebook, TikTok, Lemon8, and WhatsApp
• Able to communicate in English and Mandarin to serve both English- and Chinese-speaking clients
• Well-groomed, professional, and customer-oriented, with the confidence to represent a premium brand in an Orchard Road setting
• Willing to work retail hours, including weekends and public holidays
  (rest days will be scheduled on weekdays)
• Detail-oriented, organised, and able to remain calm under pressure while managing both front desk and digital enquiries

What We Offer

• Prime Location: Paragon Shopping Centre, Orchard Road
  (direct access to Somerset MRT and within walking distance of Orchard MRT)
• Compensation: Competitive basic salary with performance-based incentives
• Staff Benefits: Employee privileges, including discounted and complimentary treatments at Shugar Prestige
• Career Growth: Structured on-the-job training and development opportunities within an established multi-brand beauty group

How to Apply

Please WhatsApp your updated resume to +65 9858 0286 or submit your application directly via JobsBank.

Only shortlisted candidates will be contacted for an interview.