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Job Description:
Job requires passion for welding and a genuine desire to make a positive impact on customer experiences. Need to work in close collaboration with Sales & Marketing team to identify, develop and prioritise key customer opportunities, assisting in development of solution value-based presentations and to create differentiated value in key market segments.
Responsibilities and Duties:
- To serve as product expert driving welding process recommendations.
- Apply process, product, and technical expertise to provide training & technical support for channel partners and end-users.
- Internal liaison with sales & marketing teams relative to competitive positioning (value proposition) innovation opportunities, voice of customer needs.
- To manage Welding Technical centre's day to day activities like generating welding procedure development, productivity comparison analysis, new product developments.
- Responsible to keep safe working environment in the technical centre.
- Work with overseas factories to evaluate the filler metals & welding equipment as per our customer needs.
- To visit end users for conducting discovery work, trainings, Demo & troubleshooting for the products.
- Communicate with the end customer via phone/emails/visits to stay informed technical requirements of ongoing & upcoming projects.
- Support Sales & Marketing team on day-to-day activities & customer inquiries.
- Assist to develop, validate and execute the conversion to ITW solution that will deliver value to the customers.
Qualifications:
- Diploma or bachelor's degree with a minimum of 5years of experience in welding field.
- In-depth technical understanding of welding products, equipment, and consumables.
- Technically conversant with Welding Codes such as ASME Sec 9, B31.3, AWS D1.1, DNV fabrication & type approval codes, EN ISO welding codes.
- Hands on welding ability Well conversant with the latest welding &automation technologies.
- Ability to communicate and build relationships with key decision makers and influencers with excellent presentation skills to support the conversion process.
- Must be a self-starter, have a strong desire to succeed, be an excellent team player, and possess the ability to make independent decisions based on all data available with follow through to completion.
- Up to 40% travel required around SEA countries.
Job ID: 153375601