Job Summary
The Wedding Planner leads the planning and execution of event logistics and client engagements, ensuring seamless delivery from initial concept through on-site coordination to post-event follow-up. This role drives client satisfaction and revenue growth through strategic event management and suggestive selling.
Responsibilities
- Plan and arrange comprehensive event logistics, including complex decorations, to align with client objectives for meetings, dinners, and other functions
- Book and coordinate facilities for upcoming events, ensuring availability and suitability for event requirements
- Collaborate with clients to understand and translate their event vision into actionable plans
- Provide administrative support to the events department, maintaining accurate records and documentation
- Conduct thorough on-site coordination and inspections before, during, and after events to ensure quality and compliance
- Create and deliver Banquet Event Orders promptly to guide event execution
- Apply suggestive selling techniques during client interactions to enhance event profitability
- Manage multiple tasks efficiently in a fast-paced environment while maintaining situational awareness of the property
- Serve as the primary point of contact for clients, responding promptly to queries and requests via phone and email
- Address guest concerns professionally to uphold service standards
- Issue sales proposals that align with client needs and organizational goals
- Demonstrate effective communication and interpersonal skills to foster teamwork and positive workplace relations
- Adhere strictly to food and beverage safety and hygiene policies to ensure compliance and guest safety
- Utilize basic computer applications and essential online functions to support event operations
- Maintain a professional image and emotional competence to represent the organization positively
- Deliver exceptional service by anticipating client needs and going the extra mile
- Collaborate effectively within a team to achieve event and organizational objectives
- Exhibit the service vision through consistent sales services, including upselling and suggestive selling methods
