About Aiper
Aiper is the No. 1 smart robotic pool cleaner brand and a leading provider of smart solutions for pools and gardens. Its connected Smart Yard Ecosystem simplifies care across the entire outdoor space – from pool cleaning and water care to smart irrigation. Trusted by more than 4 million users worldwide, Aiper is available in nearly 10,000 stores across 50+ countries and regions. Driven by smart automation, adaptive AI, and sustainable design, Aiper gives users more time to enjoy life's best moments.
Job Title: Website Operations Specialist
Location: Singapore(Onboarding & training in Shenzhen, China)
Employment Type: Full-time
Core Responsibilities:
- Order Fulfillment Management: Process daily order fulfillment for the DTC (Direct-to-Consumer) website; download monthly orders for data statistics and analysis.
- Order Data Analysis:
- Analyze sales performance across different countries, regions or cities based on shipping addresses; identify high-potential markets to inform advertising strategy.
- In cases of logistics anomalies or address issues, contact customers to verify their addresses.
- Analyze abnormal orders (e.g., payment success rate) and escalate to customer service for user communication and resolution.
- EDM Operations: Export orders by SKU, extract customer email addresses and send EDM campaigns to drive repeat purchases.
- Data Processing: Upload existing customer email lists and precisely target these returning customers across advertising platforms for retargeting campaigns.
- User Privacy: Handle other tasks related to user privacy scenarios.
Requirements:
- Education: Bachelor's degree or above in Statistics, Computer Science, Data Science or related fields (Master's preferred).
- Language: Fluent in both Chinese and English (written and spoken); able to independently write data analysis reports.
- Competencies: Sharp logical thinking, able to identify business risks from data anomalies; strong cross-cultural communication skills.
- Preferred: Experience in overseas e-commerce data analysis; internships involving DTC website analytics stacks such as Google Analytics or Shopify.
