Job Description:
Strategy and Planning
- Develop a data-driven website optimisation roadmap that transforms business and campaign objectives into high-converting user journeys across www.cimb.com.sg and related digital properties.
- Drive website performance optimisation by aligning optimisation initiatives with commercial outcomes, while defining clear success metrics and measurement frameworks.
Execution and Experimentation
- Own the landing page roadmap for performance marketing campaigns, aligning with acquisition, customer acquisition cost, and ROI goals.
- Lead the full lifecycle of digital experiments including A/B tests, personalization, and dynamic content to improve conversion efficiency and strengthen lead generation.
- Introduce and manage AI tools to streamline workflows, speed up analysis, generate insights, and produce layout or page mock-ups to support faster iteration.
Measurement and Analytics
- Define and track key metrics such as conversion rate, bounce rate, funnel progression, and lead quality to guide continuous optimisation efforts.
- Partner with Paid Media to test ad-to-landing-page relevance, driving quality score improvements and customer acquisition cost (CAC) efficiency.
Quality Control and Governance
- Lead and manage the QA process for all releases, ensuring every update meets standards for usability, responsiveness, tracking accuracy, browser compatibility, and visual consistency.
- Ensure all department activities including web-based projects comply with PDPA, regulatory expectations, and internal governance processes, working closely with Legal, Risk, Compliance and IT Security where needed
Requirements:
- Bachelor's and/or Master's degree in Marketing, Business Analytics, Computer Science, UX Design, or related field
- At least 5-8 years of experience in Conversion Rate Optimization (CRO), Web Strategy, Performance Marketing or Project Management leading web-based projects (launches, redesigns, feature development).
- Advanced user of Adobe Analytics/GA4 to build reports, track funnels, and identify drop‑off points.
- Hands‑on CMS experience (e.g., AEM) and tag management (e.g., Adobe Launch/GTM).
- End‑to‑end experimentation: quantitative & qualitative research (heatmaps, session recordings, surveys), hypothesis generation, test setup, and statistical analysis.
- Working knowledge of HTML/CSS and basic JavaScript/jQuery for rapid prototyping and troubleshooting.
- Self‑starter with strong ownership; thrives in fast‑paced, matrix environments.
- Excellent project management; drives clarity on scope, timelines, and decision rights.
- Influencing and communication; able to frame insights for management team and non‑technical audiences.
- Ethical judgment and governance mindset; balances growth with compliance and brand standards.
