Warehouse Operations Supervisor (Hands-On Build Phase)

Role Summary

We are hiring a Warehouse Operations Supervisor to take full ownership of our warehouse operations across inventory, fulfilment, and process execution.

This is a hands-on role. You will be directly involved in:

• Picking and packing
• Container unloading
• Stock organisation
• System execution

Key Responsibilities

1. Daily Warehouse Execution ( 70-80% of role)

• Execute picking & packing for:Retail fulfilment (100 cartons/week)E-commerce orders (50 orders/day)
• Perform container unstuffing (1-2 times/month)
• Sort and organise inbound inventory into designated storage zones
• Maintain clean, logical, and efficient warehouse layout
• Operate pallet jacks and basic warehouse equipment

2. Inventory Control & Accuracy

• Maintain accurate stock levels across all SKUs (150 SKUs)
• Oversee:Barcode system integrityStock movement trackingCycle counts and reconciliation
• Identify and resolve discrepancies quickly

3. Warehouse Systems & Process Building

• Execute and refine existing Google Sheet-based systems for:Picking lists, Replenishment triggers, Inventory tracking
• Improve:Picking efficiency, Storage logic, Replenishment workflows
• Build SOPs for repeatable operations

4. Planning & Coordination

• Plan weekly fulfilment schedules for:Retail store replenishmentE-commerce dispatch
• Ensure timely and accurate deliveries across all locations
• Coordinate with internal stakeholders (retail, e-commerce)

5. Team Leadership

• Train and manage warehouse staff
• Allocate manpower based on workload
• Monitor performance and enforce standards
• Step in operationally when needed,no task is beneath you

What Success Looks Like

• Orders are fulfilled accurately and on time
• Inventory discrepancies are minimal and controlled
• Warehouse layout is logical, clean, and scalable
• Systems run with low friction and minimal supervision

Requirements

• Prior experience in warehouse, logistics, or operations roles
• Comfortable with manual labour and physical work
• Strong attention to detail and operational discipline
• Able to work with spreadsheets and basic systems (Google Sheets)
• Problem-solver with a bias for execution over theory

What We Are Looking For (Non-Negotiables)

• You are willing to do the work before managing others
• You take ownership, not just responsibility
• You are structured, organised, and process-driven
• You can operate in a lean team (3-5 people)

What This Role Is NOT

• Not a desk job
• Not a supervisor-only role
• Not suitable for candidates unwilling to do physical work