About GO-GENIE:
GO-GENIE is an award-winning Singapore-founded smart logistics ecosystem that offers an integrated, scalable, and asset-light solution for businesses. GO-GENIE unifies freight, warehousing, fulfilment, and last-mile delivery into one AI-powered platform. We are addressing the fragmented and broken logistics chain. By connecting service providers across the value chain seamlessly, the platform gives businesses greater eCiciency, visibility, and cost control, while enabling real-time measurement and reduction of their carbon footprint. Designed as a control tower for logistics, GO-GENIE provides the visibility and coordination businesses need, allowing them to focus on growing their business rather than chasing parcels.
GO-GENIE is rapidly expanding across Southeast Asia. While we have achieved early success, our goal is to become a global brand. This means that our priority is in recruiting the best talent in the market to build the next phase of GO-GENIE.
JOB SUMMARY
GO-GENIE is fully asset light. We do not run warehouses. We orchestrate an ecosystem of warehouse and fulfillment partners who run them for our clients, on our platform, to our standard.
The Warehouse Specialist is the person who holds that standard. This role exists to make sure every partner site in the ecosystem performs to SLA, to lift sites that fall short, to set up or redesign warehouse operations when the ecosystem or a client needs it, and to find and evaluate new partners as GO-GENIE expands.
This is not a warehouse manager role. The person in this seat will not have a warehouse of their own. Their floor is other people's floors. They operate through influence, standards, and expertise, not through direct authority over partner staff.
KEY RESPONSIBILITIES
1. Partner SLA and operations management (core, permanent)
- Own the SLA performance of every warehouse and fulfilment partner in the GO-GENIE ecosystem, starting with IPS
- Run structured partner performance reviews on a fixed cadence, with data from the platform, not anecdotes
- Lead root cause analysis when service breaks: missing goods, missed SLAs, data mismatches between partner floor and platform
- Hold the escalation line between GO-GENIE clients, GO-GENIE Control Tower, and partner ops teams so issues get fixed at the right level
- Maintain the operational health picture of the ecosystem and surface risks to the Head of Control Tower before they become client complaints
2. Warehouse setup and redesign (flex, as required)
- Set up new warehouse operations when the ecosystem or a client requires it: process flows, zoning and slotting logic, inbound and outbound flows, manpower structure, and platform integration readiness
- Redesign underperforming partner sites to bring them to GO-GENIE standard
- Lead the operational side of client and partner transitions, applying the lessons of past migrations so goods do not go missing and teams are not left in silo
- This work is delivered as part of the GO-GENIE service. It is not a billable consultancy line and carries no revenue target
3. Partner sourcing and evaluation (growing, as GO-GENIE expands)
- Identify and assess potential new warehouse and fulfilment partners in Singapore and, over time, in regional markets
- Run site assessments: can this partner run to our standard, integrate with our platform, and scale with our clients
- Support commercial discussions with operational due diligence. Commercial terms remain with the founders
REQUIREMENTS
- 5 to 8 years in warehouse operations in Singapore, with at least 2 years as a warehouse supervisor or warehouse manager running a full site and team
- Mandarin and English proficiency
- Has set up at least one warehouse from scratch, or led a major site transition or migration, hands on. This is a hard requirement and the first interview filter
- Has worked with a WMS in daily operations and understands how floor reality and system data drift apart, and how to keep them aligned
- 3PL, contract logistics, or e-commerce fulfillment background preferred. Exposure to multi client operations is a strong plus
- Direct, no-nonsense communicator on performance issues
- Builder mindset — comfortable designing processes and playbooks from zero
- Thrives in fast-paced, ambiguous, startup environments, hands-on, floor-level operator.
BENEFITS
- Competitive salary, negotiable based on experience and capability.
- Dynamic working environment with growth opportunities in logistics/e-commerce.
- Opportunity for regional/multi-market exposure as company scales
HOW TO APPLY
Interested candidates please send your CV to: [Confidential Information] subject: WH_FULL NAME
