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Shopee

Warehouse Process Improvement (Scommerce)

Shopee
Singapore
1-5 Years
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Job Description

Job Description:

  • Design and standardize end-to-end returns processes to ensure a seamless, repeatable flow from initial customer receipt to final disposition.
  • Optimize inspection, grading, and Return-to-Stock (RTS) handling to improve accuracy in product assessment and accelerate inventory reintegration.
  • Maximize recovery value by developing strategic pathways for resale, liquidation, and refurbishment that minimize financial depreciation.
  • Reduce reverse cycle times and processing costs through the elimination of redundant touchpoints and the streamlining of administrative overhead.
  • Monitor and report on reverse cost per unit and recovery rates, using data-driven insights to steer operational and financial improvements.
  • Identify and mitigate fraud or leakage risks by implementing rigorous validation checkpoints and systemic audit trails within the returns flow.
  • Analyze return reasons to drive systemic fixes, collaborating with upstream teams to reduce preventable returns and improve overall product quality.

Requirements:

  • 1-5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process optimization and performance improvement candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
  • Experience in return and refund process, including resell, liquidation or disposal is preferable.
  • Strong analytical skills, with the ability to interpret data on return and refund rate, quality auditing, and operational flow.
  • Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
  • Proficiency in using data analysis tools (e.g., Excel, SQL) to track and generate insights from performance metrics.
  • Good communication and collaboration skills to work with cross-functional teams.
  • Proficient in verbal and written English communication to collaborate with international teams if needed.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Logistics
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144602845

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Last Updated: 19-03-2026 06:57:45 PM
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