Reporting to the Operations Manager, the incumbents will be responsible for the daily warehouse and administration operations.
Main duties and responsibilities will be as follows:-
- Supervise all movements along the supply chain.
- Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer
- Liaise with customers via e-mail & telephone for all documentation and administration matters.
- Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight.
- Understand the application of shipping related documents such as FTA Documents, MSDS, etc.
- Understand the application of warehousing management system and importance of linkage with all shipping related matters.
- Ensure Key Performance Indexes are met for all activities.
- Follow up closely with customers on operations issues, discrepancies and damages.
- Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure.
- Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time.
- Monitor warehouse productivities and drive cost control initiatives and order fulfillment
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
- Ensure high standard on Safety and process compliances.
- KPI reporting
- Perform other job-related functions as and when assigned by the Team Lead/Manager.
Requirements:
- Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering
- Atleast 2 years of relevant working experience in warehouse/logistics/freight forwarding.
- Experience in order customer service, shipping process and documentation.
- Strong communication and written skill in English and Mandarin.
- Willing and Fast Learner with good interpersonal skill
- Ability to work in fast pace and dynamic environment
- Ability to think quickly and perform problem solving tasks, even with changing conditions
- Service oriented and a team player
- Competent in MS Word, MS Excel and WMS system
