WAREHOUSE MANAGER

Job Summary

The Warehouse Operations Manager is responsible for overseeing end-to-end warehouse operations, including inbound receiving, storage, inventory control, outbound dispatch, and distribution. This role ensures efficient, accurate, and cost-effective warehouse activities while maintaining safety, quality, and service-level targets.

Key Responsibilities

1. Inbound Operations

• Manage and supervise inbound shipments from suppliers, factories, and third-party logistics providers

• Plan and coordinate receiving schedules to optimize dock utilization

• Ensure accurate receiving, verification, and documentation of goods (PO matching, GRN, discrepancies)

• Oversee put-away processes to ensure correct storage locations and FIFO/FEFO compliance

• Resolve inbound issues such as shortages, damages, and delivery delays

2. Outbound Operations

• Oversee outbound picking, packing, staging, and dispatch activities

• Ensure on-time and accurate fulfillment of orders

• Coordinate with delivery team, freight forwarders, and courier partners

• Monitor loading operations and ensure shipment accuracy and documentation

• Manage urgent, priority, and special shipment requests

3. Inventory Management

• Maintain accurate inventory records and stock integrity

• Conduct cycle counts and support full physical stock takes

• Monitor inventory levels, slow-moving, and obsolete stock

• Investigate and resolve inventory discrepancies and variances

• Ensure proper handling of damaged or returned goods

4. Warehouse Planning & Optimization

• Optimize warehouse layout, space utilization, and material flow

• Develop and implement standard operating procedures (SOPs)

• Improve productivity through process improvement and best practices

• Support WMS implementation, enhancements, and system accuracy

5. Team Leadership & Supervision

• Lead, train, and supervise warehouse supervisors and operators

• Plan manpower requirements and shift schedules

• Set performance targets and conduct regular performance reviews

• Promote a culture of accountability, teamwork, and continuous improvement

6. Health, Safety & Compliance

• Ensure compliance with workplace safety, security, and regulatory requirements

• Enforce safe material handling and equipment usage (forklifts, pallet jacks, etc.)

• Conduct safety briefings, audits, and incident investigations

7. Coordination & Reporting

• Coordinate with procurement, sales, customer service, and logistics teams

• Prepare and present operational reports (KPIs, productivity, accuracy, costs)

• Track and improve key metrics such as OTIF, order accuracy, inventory accuracy

Key Performance Indicators (KPIs)

• Inbound receiving accuracy and turnaround time

• Outbound order accuracy and on-time dispatch

• Inventory accuracy and stock variance

• Warehouse productivity and labor efficiency

• Safety incidents and compliance levels

Requirements & Qualifications

Education

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field

Experience

• Minimum 5-8 years of warehouse or logistics experience

• At least 3 years in a supervisory or managerial role

• Strong hands-on experience managing inbound and outbound operations

Skills & Competencies

• Strong knowledge of warehouse operations and inventory control

• Experience with Warehouse Management Systems (WMS)

• Good leadership and people management skills

• Strong problem-solving and analytical abilities

• Effective communication and coordination skills

Working Location : Tanjong Penjuru