- Supervise and lead a team of customer service staff to ensure timely and accurate fulfillment of customer orders.
- Communicate with customers via email and phone regarding documentation, administrative tasks, and to resolve any issues.
- Oversee shipment clearance and delivery processes to ensure timely execution.
- Monitor operational activities to ensure key performance indicators (KPIs) are consistently met.
- Prepare and issue customer billing invoices promptly and accurately.
- Compile and analyze data using Microsoft Office tools for reporting purposes.
- Promote a culture of physical and mental well-being within the workplace.
- Take ownership of section safety and communicate safety-related information to team members.
- Perform additional tasks and responsibilities as assigned by superiors.
- Conduct regular stock audits and cycle counts to maintain inventory accuracy.
- Identify opportunities for process improvement and implement changes to enhance operational efficiency.
- Develop, implement, and enforce standard operating procedures (SOPs).
- Encourage a positive, collaborative, and high-performing team environment.
- Coordinate with cross-functional teams including procurement, sales, and customer service to ensure smooth operations.
- Implement corrective actions to address and resolve performance-related issues.
Requirements
- Preferable Diploma or Degree in Logistics, Supply Chain, or related field
- 3-5 years of relevant experience will be added advantages
- Familiarity with logistics operations, documentation, and safety procedures
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
EA Personnel No: R22110981
EA Personnel Name: Law Mei Fong
