Warehouse Admin

The Warehouse Admin is primarily responsible for ensuring that all RTV and return transactions are properly documented, accurately recorded in the relevant warehouse system (WMS-INFOLOG), physically traceable, and followed through to final closure.

The role also supports general administrative support for inbound and outbound warehouse operations, ensuring that key warehouse documentation, transaction records, and discrepancies are properly verified, maintained, and escalated where required.

1. Core Responsibility - Returns / RTV Administration

• Manage and maintain all Return-to-Vendor (RTV) and warehouse return documentation and system transactions.

• Receive and verify return requests from customers, vendors, and internal teams.

• Check returned goods against:

• Coordinate with the warehouse team for physical receiving and segregation of returned goods.

• Ensure returned goods are placed in the correct return, quarantine, or holding location.

• Update INFOLOG / WMS records accurately for all return transactions.

• Track RTV status from:

• Follow up on pending RTV cases and escalate long-outstanding cases.

• Prepare and maintain RTV reports and supporting documentation.

• Coordinate with vendors, customers, transport, and internal departments when required.

• Ensure all return discrepancies are properly documented and escalated.

2. Secondary Responsibility - Inbound & Outbound Warehouse Administration

• Provide general administrative support for inbound receiving and outbound dispatch activities.

• Verify relevant warehouse documents against physical goods received or dispatched.

• Record and escalate discrepancies such as shortage, excess, wrong SKU, damage, or documentation errors.

• Support the preparation and verification of picking lists, delivery orders, receiving documents, and dispatch records.

• Ensure completed warehouse documents are properly signed, filed, and maintained.

• Support document verification between warehouse personnel, transporters, and drivers.

• Maintain accurate records of inbound and outbound warehouse transactions.

3. Reporting & Follow-Up

• Prepare and maintain reports for:

• Monitor unresolved warehouse administrative issues.

• Follow up with relevant parties until closure.

• Escalate recurring or unresolved discrepancies to the Operations Manager.