Serves food and beverage to guest according to prescribed service standards and procedures with emphasis on speed and accuracy
Serves all accompaniments and condiments together with the food
Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
Checks all trays and trolleys in the station, table complements, flatware, glassware, linens, are clean and well set up
Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction
Practices suggestive selling to boost food & beverage sales, at the same time increase guest satisfaction
Assists the Restaurant Supervisor in the monthly and daily operating equipment inventory
Attends pre-meal briefing and de-briefing daily and the monthly F&B Staff Meeting as well as other training sessions organized by hotel for staff members
Accomplishes and forwards orders to the kitchen, efficiently and correctly key in order from POS
Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complaints
Handles guest's bill and invoice in a good service manner
Checks accuracy of all charged items in the bill before presenting to guests
Reports any unusual incidents, guest complaints, lost and found, breakage and losses to Supervisor
JOB REQUIREMENT
Minimum vocational diploma in any discipline
Fresh graduates are welcome
Knowledgeable in various kinds of food and beverage would be an added advantage
Have good English communication skills both in written and spoken
Pleasant personality with good communication and interpersonal skills
