Job Summary
Lead daily restaurant service operations to ensure excellent customer experiences, efficient team coordination, and compliance with hygiene and safety standards in a fast-paced F&B environment.
Responsibilities
- Supervise and coordinate daily restaurant service operations to maintain smooth workflow and high service standards
- Assign duties and create work schedules for waiters and service staff to optimize team performance
- Deliver prompt, friendly, and professional customer service to enhance guest satisfaction
- Take customer orders and assist with food and beverage service during peak periods or as needed
- Address and resolve customer feedback and service-related issues to maintain positive dining experiences
- Train new employees on service procedures, menu knowledge, and hygiene standards to ensure consistent quality
- Monitor restaurant cleanliness, table settings, and dining-area presentation to uphold brand standards
- Collaborate with kitchen staff to ensure accurate and timely order delivery for efficient service
- Check stock levels of service items and coordinate replenishment to avoid shortages
- Enforce compliance with company policies, food hygiene regulations, and workplace safety requirements
- Support the Restaurant Manager by preparing daily reports and assisting with operational tasks
Preferred competencies and qualifications
- Previous supervisory experience in F&B or restaurant service is preferred as it enhances team leadership effectiveness
Other Information
- Must be able to work shifts, weekends, and public holidays in a fast-paced environment
- Demonstrate responsibility, punctuality, and a strong service orientation
