Job Summary
Lead and supervise front-of-house service operations to deliver smooth dining experiences. Train staff, manage peak-hour flow, resolve customer issues, and ensure hygiene and service standards compliance.
Responsibilities
- Oversee daily front-of-house service operations by assigning shifts and supervising service attendants to ensure efficient service delivery
- Train new service staff on service standards, order taking, and customer handling skills to maintain consistent quality
- Manage peak-hour dining flow to minimize customer waiting time and ensure smooth service
- Resolve customer complaints and complex service issues professionally to maintain high customer satisfaction
- Inspect dining area cleanliness and monitor stock levels of tableware, condiments, and supplies to support operational readiness
- Report daily sales figures, service issues, and staff performance metrics to restaurant management for informed decision-making
- Enforce store hygiene rules and company service SOPs among all service crew to uphold safety and quality standards
Required competencies and certifications
- Minimum 1-2 years relevant F&B service or supervisory experience
- Ability to coordinate and lead a service team with effective leadership skills
- Strong communication skills demonstrated by patient and effective handling of customer conflicts
- Familiarity with F&B service workflow and willingness to work flexible shifts including weekends
- Meticulous attention to detail, problem-solving mindset, and a high sense of responsibility
Other Information
- EA License No.: 24C2389(0 COMPROMISE RECRUITMENT PTE.LTD.)
- EA Personnel Name: HE YA
- EA Personnel No: R24124237
