As the Lead of the Service Operations Automation team, you will drive operational excellence and modernization in the bank's batch processing environment across Mainframe, AS/400, UNIX, and Windows platforms. You will oversee 24x7 Command Center operations, lead automation initiatives, and optimize batch performance to ensure operational stability, efficiency, and readiness. This role requires a blend of technical expertise, project management, and stakeholder engagement in a mission-critical environment.
Key Responsibilities:
Batch Operations Expertise
- Collaborate with development and production support teams to understand application batch flows and ensure operational readiness.
- Act as a subject matter expert (SME) in batch management, ensuring compliance with operational standards and best practices.
- Develop and implement operations acceptance frameworks to support smooth project transitions into production.
Performance Optimization & Automation
- Identify service improvement opportunities to enhance batch performance.
- Implement real-time monitoring, alerting, and automation solutions.
- Leverage modern dashboards and analytics for SLA tracking to replace legacy monitoring tools.
Project & Transition Management
- Lead batch-related activities in strategic projects, including resource planning and cost estimations.
- Perform detailed dependency analysis, milestone planning, and risk assessment.
- Manage UAT, OAT, PRQ documentation, and reviews for operational readiness.
Tools Development & Enhancement
- Design and deploy operational tools for workload automation and shift management.
- Collaborate with development teams to build scalable solutions for batch operations.
Stakeholder Engagement & Reporting
- Build strong relationships across technology and operations teams.
- Deliver accurate reports on batch performance, risk metrics, and SLA compliance.
- Support disaster recovery and role swap activities to maintain operational continuity.
Operations Management
- Serve as backup to the IT Operations Lead, ensuring day-to-day operational oversight.
- Oversee incident escalation and resolution during critical periods to maintain uninterrupted service availability.
- Strengthen operational resilience of the Command Center team.
Job Requirements:
Education:
- Minimum bachelor's degree in Computer Science, Information Systems, or related field.
Experience:
- 810 years in Command Center Operations and Batch Processing domains.
- Proven ability to lead and develop teams in a 24x7 operational environment.
Technical Skills:
- Batch Scheduling Tools: BMC Control-M, IBM Tivoli Workload Scheduler (TWS), CA Workload Automation, or equivalent.
- IT Service Management (ITSM): ServiceNow, BMC Remedy, Helix, TrueSight, Splunk, BHOM.
- Operating Systems: IBM Mainframe z/OS, AS400, UNIX, Windows, Open-Source platforms. Proficiency in at least two OS environments preferred.
- Project Management Tools: JIRA, Confluence, MS Project.
Leadership & Soft Skills:
- Strong interpersonal skills and ability to influence stakeholders.
- Problem-solving mindset with proactive and innovative approaches.
- Commitment to operational excellence and ITIL best practices.
