VP, Key Customer Operations/ Aftermarket Operations, Asia Pacific

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet's vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we're putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we're keeping the world flying.

Supporting our flying fleet in Civil Aerospace is an Enterprise priority.

As VP, Key Customer Operations/ Aftermarket Operations, APAC (internal title:VP Customer Operations - APAC), reporting to SVP Customer – Global Operations, you will be accountable for directly managing key operational relationships with our Airline customers, delivering improved fleet health and best-in-class customer experience.

We have an exciting opportunity for you to join a critical role based in our Singapore office within our Aftermarket Operations organisation. This senior role leads the operational team in region within our Customer Service Centres and integrated within airline operations, collaborate with the Customer Team, Value Streams and Aftermarket Operations to deliver On-Wing and Off-Wing services to our Customers.

Key Accountabilities

• Expertly managing customer stakeholders, up to and including CEO's, cultivating the day-to-day customer operational relationship to enable best-in-class customer satisfaction.
• Anticipate and mitigate potential risks to customer fleet health through close integration with our Overhaul bases and Planning and Control organisation.
• Drive the Experience Excellence transformation theme to enable world-class delivery of Aftermarket Operations services.
• Enable a culture of high performance in leading a regional team of Customer Operations managers, officers and airline support team; driving Safety first, people development and engagement.
• Act as an industry leader in region, forming a member of the Customer Regional Senior Leadership team and active externally in MRO and Aviation environments.

Experience & Qualifications

• Min 15 years of experience in customer operations, operations excellence, or transformation roles.
• Excellent stakeholder management skills with experience in managing internal/external senior stakeholders to achieve customer satisfaction.
• Resilience and balance in high pressure situations.
• Strong delivery mindset and a track record of achieving high performance in a challenging and changing environment.
• Demonstrated experience of leading and developing diverse teams, and building effective working relationships.
• Global outlook and passion to drive change and make a difference in an evolving and growing environment.
• Technical, Regulatory and/or MRO operational knowledge is preferred.

Leadership Attributes

• Strategic thinker with the ability to translate vision into execution.
• High ownership and bias for action (Own it).
• Strong communication skills with the ability to simplify complexity.
• Resilient and adaptable in a fast-evolving environment.
• Passion for building high-performing teams and cultures.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Pioneer the performance of the future. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

So that you can be your best at work and home, we'll consider flexible working arrangements for everyone, in any role.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.